Pixio Outlet Store Limited Warranty Policy

 

Warranty Period

Open Box Items - 24-month limited warranty

Certified Refurbished Items - 12 month limited warranty

B-stock or Used - 90 day limited warranty

Definitions of Conditions

Open-box products are returned items that may have been opened or are completely sealed; in "like-new" condition. They have been inspected to verify proper function and physical appearance

Pixel Standard: 
May contain 0-1 dead, stuck on/off, or bright/dark pixels
Aesthetics Standard: Excellent "like-new" condition

Certified Refurbished products are items returned by the customer and are in good condition. They are inspected for blemishes, imperfections, or dings/scratches on the body that do not affect function

Pixel Standard: 
1-2 dead pixels
1-6 dead subpixels
0 bright dots
Aesthetics Standard: May have blemishes, imperfections, or dings/scratches on the body that will not affect function

B-stock/Used products are items returned by the customer and are in working condition. They usually have dead pixels, dust particles,  blemishes, imperfections, or dings/scratches on the panel or body that do not affect function

Pixel Standard:
3-5 dead pixels
9-15 dark/bright subpixels
1-3 bright dots
Aesthetics Standard: Has scratches, dings, dents or blemishes on the body or panel that do not affect function. Can also have backlight bleed

Coverage

Pixio will warrant your Outlet product from defects post sale. If a defect outside of the Pixel/Aesthetics Standard occurs, Pixio will, at its discretion, repair or replace the product using recertified parts under warranty. Replacement items are subject to availability.

Definition of Defect

A monitor is considered defective if it exhibits one or more of the following conditions:

• Abnormal lines, color distortion, or overlapping images

• Dead or stuck pixels (refer to Pixel Standard & Panel Pixel Policy)

• Failure to power on, white screen display, or non-functioning power LED

• Unresponsive control buttons

• Electrical leakage or safety-related issues

• Model name mismatch with shipment (verify with reseller first)

• On-Screen Display (OSD) not functioning properly

Additional Warranty Information

Replaced or serviced products may exhibit slight differences in color or appearance compared to the original product. Product specifications are subject to change without prior notice to improve performance or quality. The contents of this warranty information may also change without notice to ensure continual improvement.

• This warranty is valid only for the original registered purchaser and is non-transferable.

• Typical service turnaround time is 7–14 business days from the date the product is received by Pixio. Delays may occur during high-demand periods or parts shortages.

• Warranty coverage begins from the original date of purchase, as verified by a valid proof of purchase.

• This warranty does not cover software or non-Pixio branded products.

• Warranty coverage applies only within the United States and Canada. Products purchased or shipped outside these regions are not eligible for warranty service.

• Pixio is not responsible for any personal data, accessories, or third-party attachments left in or connected to the product during service. Please remove all personal items before shipping.

• Cables, batteries, and external power supplies are excluded from coverage.

• Replacement parts or serviced products are covered for the remainder of the original warranty period or ninety (90) days, whichever is longer.

• We strongly recommend keeping the original packaging and protective materials. Replacements can be provided at cost. 

• Out-of-warranty repair or replacement may be available for a fee, subject to parts availability and service approval. Please contact Pixio Support for a cost estimate.

Panel Pixel Policy

In accordance with ISO 9241-307 pixel performance standards, minor pixel variations such as micro-dots ≤ ½ pixel, IPS glow, or light backlight bleed are considered normal. Pixio does not provide a “zero dead pixel” guarantee unless noted for specific models. Panel contaminants, including dust, debris, or insects trapped within the panel, are also not covered under warranty.

A monitor panel is composed of millions of sub-pixels (red, green, and blue). A defect may occur when one or more of these sub-pixels malfunction. The following definitions and limits outline acceptable pixel performance standards:

• Bright Dot

• A sub-pixel that remains constantly on and appears as a white, red, green, or blue spot on a dark background.

• Dark Dot

• A sub-pixel that remains constantly off and appears as a black or dark spot on a light background.

• Micro Dot

• A sub-pixel smaller than half a standard pixel (≤ 50 μm) is considered normal and excluded from coverage.

Product Registration Requirement

All Pixio products must be registered at www.pixiogaming.com/register to qualify for warranty coverage. Unregistered products are not eligible for warranty service or support. Warranty coverage applies only to the original purchaser and is non-transferable. Please retain your proof of purchase, as both registration and a valid receipt are required to confirm eligibility.

Acceptable proof of purchase includes an original sales receipt, order confirmation email, or invoice from either Pixio or an authorized Pixio reseller.

Obtaining Warranty Service

To begin a warranty claim, please submit a request through the following form: https://pixiogaming.com/pages/rma. Once submitted, a member of our RMA team will review your request. Claims will not be accepted for unregistered products. If eligible for warranty service, we will request you to ship the product to the service location we provide.

Warranty Shipping Terms

Customer to Pixio

• The customer is responsible for shipping the unit to Pixio for service under warranty. Depending on your address, Pixio may offer discounted shipping options when the unit is sent in its original packaging. This prepaid label also includes coverage for any issues during transit. If you choose to ship the product using your own carrier, Pixio strongly recommends purchasing shipping insurance, as Pixio is not responsible for any lost or damaged units during transit. Replacement packaging is available at cost.

• Shipping costs to send to Pixio will not be reimbursed.

Pixio to Customer

• Pixio covers the return shipping cost for repaired or replaced units under active warranty. Please note that returns cannot be shipped to P.O. boxes, military (APO/FPO/DPO), or freight forwarding (FBO) addresses. A physical residential or business address is required for all return deliveries.

Non-Functional Upon Delivery / Missing Items

If you receive a unit that is dead on arrival (non-functional out of the box) or notice any missing items, you must report it within seven (7) days of delivery to the original point of purchase or retailer. A return request form is required to process a replacement, repair, or refund. Refer to the product's user manual for a complete list of included items.

For delivery-related concerns, such as lost or misdelivered packages, please contact the carrier directly.

Exclusions

This warranty does not cover:

• Damage resulting from improper installation, misuse, over-extension, or failure to follow product instructions.

• Accidental or incidental damage from impact, dropping, or mishandling.

• Modifications, repairs, or firmware/software changes made without Pixio’s written authorization.

• Normal wear and tear, including minor cosmetic blemishes, scratches, or surface imperfections.

• Image retention, light bleed, or minor pixel variation within manufacturing specifications.

• Environmental or accidental damage (fire, flood, earthquake, lightning, or other natural events).

• Damage from power surges, unstable power sources, or use of non-approved power adapters or cables.

• Corrosion, rust, or deterioration caused by high humidity, outdoor use, or exposure to extreme temperatures.

• Damage caused by unsupported mounts, stands, or accessories exceeding rated specifications.

• Use of third-party accessories, cables, or fasteners not supplied or approved by Pixio.

• Products purchased from unauthorized resellers, auction sites, or private/secondhand sellers.

• Products purchased, shipped to, or used outside of the United States.

• Any personal accessories, data, or third-party attachments left in or connected to the product during service.

• Loss of use, data, profits, or other incidental, consequential, or special damages.

• Acts of God, viruses, property damage, or events beyond Pixio’s control.

Limitations of Liability

Pixio’s maximum liability is limited to the original purchase price of the item. Pixio is not responsible for any incidental, consequential, or indirect damages, including but not limited to loss of data, loss of use, image retention, or loss of profit, resulting from the use or inability to use the product. Pixio is not liable for events beyond our control, including acts of nature (fire, flood, earthquake, or other natural disasters), power surges, or external equipment failures. This limitation applies regardless of the cause, whether arising from breach of warranty, contract, negligence, or other legal theory.

Certain jurisdictions may not allow the exclusion or limitation of incidental or consequential damages, or the limitation on how long an implied warranty lasts. Therefore, these limitations may not apply in all cases. This warranty grants you specific legal rights, and you may also have other rights that vary by state, province, or jurisdiction.