Pixio Support
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Frequently Asked Questions
Our return policy gives you 30 days from the purchase date to send your item back. If you do decide to return it, just keep in mind there’s a 15% restocking fee that applies.
We ship Monday–Friday out of our SoCal warehouse. Most orders are processed and sent out within 1 business day, so things move pretty quickly once your order is placed. After it ships, delivery typically takes up to about 10 days depending on your location.
If you’re in the continental U.S., shipping is free. For everywhere else, we charge flat rates based on the overall weight of the order. You’ll always see the shipping cost upfront before completing your purchase, so there are no surprises at checkout.