Community Manager
Torrance, CA
Pixio Team is looking for a Social Media Community Manager who is seeking to work for a fast growing, E-Commerce based company.
What you'll be doing
- Develop, and maintain day-to-day community development activities across Pixio brands
- Support design, planning, and execution of marketing programs designed to attract new customers or further engage existing customers
- Support company wide initiatives for success across multiple departments linked through marketing and community initiatives
- Help develop and execute social media strategies through comprehensive/competitive research, platform determination, benchmarking, and messaging and audience identification
- Help develop Pixio brand identity and social user base at an exponential rate and manage day-to-day communications on multiple social media channels.
- Help develop, lead, and maintain positive quarterly community growth, retention and loyalty programs
- Research, plan, and execute esports events, programs, and collegiate activities
- Act as a public-facing representative of Pixio activities while communicating on behalf of the company's initiatives to brand partners, external organizations and collegiate partners
- Write and create responses and content in line with our brand values towards customer appeal
- Enhance positive sentiment amongst the community with every interaction
- Analyze metrics from social media campaigns to optimize future brand campaigns
- Conduct ongoing analysis and reporting of social channel performance data and make strategic suggestions for improvement to management
- Other marketing and community team duties as assigned
What you should have
- Bachelor’s degree in Communications, Marketing, Digital Media or PR or equivalent work experience.
- Excellent verbal, writing, editing, and proofreading skills
- Travel if necessary
- Excellent interpersonal skills
- Proficient with numbers/data
- Resourceful self-starter with strong attention to detail
- Ability to work in a fast-paced environment, focusing on generating business results
- Ability to work under pressure and manage multiple activities at the same time
- Proficient in live streaming applications and services (OBS, Twitch, etc)
- Proficient in Microsoft Office. Knowledge of Adobe Creative Cloud and Live Streaming Tools
- Ability to prioritize and work independently with minimal supervision
- Familiarity with computer hardware and/or hardware-based technology
- Familiarity with social media like Facebook, Twitter, Instagram, etc
- Experience in the use of social media management and analytical tools/software
- Gamer and gaming knowledge is required
Bonus Points
- Built a Discord server from scratch, for professional or personal needs
- Experience using Zendesk, Chartio, SendGrid or hubspot
- Knowledge of online communities from platforms including Twitch, Facebook, Instagram, YouTube, and Reddit
- Understanding of or direct experience with content creator
- Photography and design skills are a plus
- Comfortable presenting on camera and in front of live audiences
About Pixio
We are a display company focused on creating high quality and high performance gaming monitors with affordable prices. Located in Torrance, CA and founded in 2016. Just a couple of gamer's trying to help everyone experience gaming at its best. Focused on growing and becoming a part of the Esports community, we are constantly adapting, constantly evolving in order to provide our gamer's the tools to instill fear and conquer all adversaries.
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