Community Manager

Torrance, CA

Pixio Team is looking for a Social Media Community Manager who is seeking to work for a fast growing, E-Commerce based company.

What you'll be doing

• Develop, and maintain day-to-day community development activities across Pixio brands
• Support design, planning, and execution of marketing programs designed to attract new customers or further engage existing customers
• Support company wide initiatives for success across multiple departments linked through marketing and community initiatives
• Help develop and execute social media strategies through comprehensive/competitive research, platform determination, benchmarking, and messaging and audience identification
• Help develop Pixio brand identity and social user base at an exponential rate and manage day-to-day communications on multiple social media channels.
• Help develop, lead, and maintain positive quarterly community growth, retention and loyalty programs
• Research, plan, and execute esports events, programs, and collegiate activities
• Act as a public-facing representative of Pixio activities while communicating on behalf of the company's initiatives to brand partners, external organizations and collegiate partners
• Write and create responses and content in line with our brand values towards customer appeal
• Enhance positive sentiment amongst the community with every interaction
• Analyze metrics from social media campaigns to optimize future brand campaigns
• Conduct ongoing analysis and reporting of social channel performance data and make strategic suggestions for improvement to management
• Other marketing and community team duties as assigned

What you should have

• Bachelor’s degree in Communications, Marketing, Digital Media or PR or equivalent work experience.
• Excellent verbal, writing, editing, and proofreading skills
• Travel if necessary
• Excellent interpersonal skills
• Proficient with numbers/data
• Resourceful self-starter with strong attention to detail
• Ability to work in a fast-paced environment, focusing on generating business results
• Ability to work under pressure and manage multiple activities at the same time
• Proficient in live streaming applications and services (OBS, Twitch, etc)
• Proficient in Microsoft Office. Knowledge of Adobe Creative Cloud and Live Streaming Tools
• Ability to prioritize and work independently with minimal supervision
• Familiarity with computer hardware and/or hardware-based technology
• Familiarity with social media like Facebook, Twitter, Instagram, etc
• Experience in the use of social media management and analytical tools/software
• Gamer and gaming knowledge is required

Bonus Points

• Built a Discord server from scratch, for professional or personal needs
• Experience using Zendesk, Chartio, SendGrid or hubspot
• Knowledge of online communities from platforms including Twitch, Facebook, Instagram, YouTube, and Reddit
• Understanding of or direct experience with content creator
• Photography and design skills are a plus
• Comfortable presenting on camera and in front of live audiences

About Pixio

We are a display company focused on creating high quality and high performance gaming monitors with affordable prices. Located in Torrance, CA and founded in 2016. Just a couple of gamer's trying to help everyone experience gaming at its best. Focused on growing and becoming a part of the Esports community, we are constantly adapting, constantly evolving in order to provide our gamer's the tools to instill fear and conquer all adversaries.